PROPERTY MANAGEMENT SERVICES

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Why hire a property manager to manage your investment property? Knowing an agents property management services is the first step to understanding the importance of employing a professional. An agency’s property management services should be a value add for property investors. Property managers effectively manage the tenancy relationship and relevant tenancy matters on behalf of the property owner. Property management services can be broken down into the following;

• Evaluation of your investment property
• Marketing your investment property
• Screening Prospective Tenants
•  Managing the tenancy
•  Managing Routine & Emergency Maintenance
•  Tenancy renewal and negotiation
•  Termination of a tenancy
•  Accounting for your invest property
•  Understanding and acting under legislation

Below, is a more in depth breakdown of Property Management Services provided by GRAY Property Services

•  Ensure and prepare the property for lease
  • Arranging for a bond, surface and carpet cleaning where required
  • Arranging for garden clean up
• Arrange for professional photos, signboard & create an engaging ad
• Advertising on realestate.com.au, domain.com.au &  other online portals ensuring your investment property is seen by thousands of prospective tenants
• Manage tenant enquiries
• Conduct private inspections after hours and 6 days a week
• Guide prospective tenants to complete application forms that comply with legislation

 Completion and execution of the required tenancy documents to commence the tenancy on behalf of the lessor including:

• The RTA Form 18a – General Tenancy Agreement, including special terms relating to the tenancy. The lease agreement must be given to the tenant prior to monies (rent and or bond) being taken
• The RTA Form 2 – Bond Lodgement Form. Lodge rental bonds to the RTA following legislative requirements
• The RTA Form 17 – A guide provided by the RTA that is required to be given to the tenant when the General Tenancy Agreement is provided to the tenant for signing.
• The RTA Form 1a – Entry Condition Report. The tenant must return the property to the same condition as the ECR (with the exception of fair wear and tear) so it’s integral a comprehensive ECR is conducted along with accompanying photos as additional evidence, providing a signed copy to the tenant.
• Body Corporate By-Laws (if applicable)
• Trust account receipt of bond & rent paid
• Educational, risk management documents relating to the tenancy. Providing information regarding to mould, electrical safety, insurance, emergency and routine maintenance procedures, and a comprehensive troubleshooting guide ensures we are helping tenants understand their obligations under the tenancy agreement.       

•  Once a tenant has reported a maintenance item, run through troubleshooting methods to ensure the property owner is not exposed to unnecessary fees and understand the repair in greater details for contractors.
• Notify property owner of maintenance with suggestions to repair
• Arrange for suitable, licensed contractor to attend, providing a detailed work order
• Arrange for payment of invoice to contractor from rental monies received

•  Communicate with the tenant to educate and instruct vacate procedures
• Carry out final inspection to ensure the property is returned in the same condition it was found except for fair wear and tear as per standard term 37 of the General Tenancy Agreement.
• Negotiate any outstanding items such as cleaner or repairs to return the property in accordance with the Entry Condition Report
• Coordinate the bond refund with the tenant and landlord
• Where required, negotiate disputes with the RTA as a mediator and represent the landlord in Tribunal to finalise unresolved disputes

 Understand and act within the following legislation, which include (but are not limited to) the following listed below

• The Property Occupations Act and regulations
• The Agents Financial Administration Act and regulations
• The Residential Tenancies and Rooming Accommodation Act and regulations
• The Fire and Emergency Services Act and regulations
• The Body Corporate and Community Management Act and regulations
• The Building Act and regulations
• The Electronic Transaction Act and regulations